How our little shop works
Every piece is made to order, so we keep this simple and honest.
We do not keep shelves of shirts in a back room. When you place an order, that exact item is printed just for you and then sent straight to your door. It is a lovely way to shop, because nothing goes to waste, and it does shape how returns work for us.
The short version: if we got it wrong, we fix it, no charge and no fuss. If the item is perfect but is not the size you hoped for, we cannot take it back, because there is no one else it was made for. Here is the whole thing in plain English.
Damaged, misprinted, or defective
Our mistake, our problem to fix.
If your order turns up damaged, misprinted, or with any kind of defect, we will make it right with a free replacement or a full refund, whichever you would rather have. You will never be asked to pay twice for something that arrived wrong.
- Please get in touch within 30 days of delivery.
- We just need a clear photo of the problem. That is how our print partner logs the fault and gets your replacement moving.
- You do not need to post anything back to us. Please keep the item, or pass it on to someone who can use it. Sending it back would only cost you a trip to the post office for nothing.
If your order never arrives
Parcels do go astray sometimes. We will chase it.
If your tracking has gone quiet or your parcel simply never turned up, tell us and we will sort it out. Please contact us within 30 days of the estimated delivery date shown in your shipping email, and we will either send a replacement or refund you in full.
One small favour first: please have a look on the porch, with the neighbours, and in any shared post room. Carriers do love a hiding place, and more often than not that is where it is.
Wrong size or a change of heart
The one thing we honestly cannot do.
Because every item is printed on demand just for you, we are not able to accept returns, refunds, or exchanges for the wrong size or a change of mind. There is no warehouse for it to go back to, and no next customer waiting for that exact piece.
We know that is not the answer anyone wants, so we would much rather help you get it right the first time. Please have a look at our Size Guide before you order. It has real measurements for every item, and the easiest trick is to measure a shirt you already love and match it to the chart.
Wrong addresses and unclaimed parcels
Please check your address at checkout.
If an order comes back to us because the address was wrong or incomplete, or because it sat uncollected at a depot or post office and was returned, we can absolutely send it out again. A reshipping charge applies in that case, since the first delivery has already been paid for and used up.
If you spot a typo in your address, email us straight away. If your order has not gone to print yet, we can usually catch it in time and there is nothing to pay.
How to make a claim
One email. That is the whole process.
There is no form to fill in and no account to log into. Just email us:
Please include:
- Your order number, which is in your confirmation email.
- A clear photo of the item, if something arrived damaged or misprinted.
- A line or two about what went wrong, and whether you would prefer a replacement or a refund.
A real person reads every one of these. We will come back to you quickly and tell you exactly what happens next.
Refunds
Straight back the way it came.
Approved refunds go back to your original payment method, the same card or account you paid with. We cannot send a refund anywhere else, which is a good thing, because it means nobody else can redirect your money either.
Once we approve it on our end, your bank usually takes a few business days to show it on your statement. That last stretch is down to them rather than us, so if it has been a while, do give us a shout and we will send you the proof of the refund.